Louis Vuitton Australia introduces a convenient Mail Order Service.
This service similar to USA’s 866-VUITTON is ideal for busy customers who wish to purchase from any of the Louis Vuitton collections available in store, simply by placing an order via telephone. Louis Vuitton Australia’s Mail Order Service is also convenient for loyal customers who are not easily able to access a Louis Vuitton store location. Louis Vuitton offers to deliver your desired items directly to your doorstep.
To be able to avail this service, follow this step by step procedure in placing an order.
• Select your favorite product from the Louis Vuitton website and contact Louis Vuitton Australia’s Customer Service Cengter at 1300 883 880. A Louis Vuitton customer service representative will take your order by telephone.
• Your order will be packaged and safely delivered by Louis Vuitton’s courier service.
• You will receive your ordered item to the designated address in a secure and timely manner.
To make an order today, please dial 1300 883 880
Frequently Asked Questions:
Need advice? Information? Placing an order by phone?
Louis Vuitton Australia’s representatives are at your disposal. Simply dial 1300 883 880 to reach a representative Monday through Sunday 9 a.m. to 7:30 p.m. Eastern Standard Time. Louis Vuitton Australia representatives will answer any product or company enquiries you have.
How to order or make payment
Once you have chosen your product, phone Louis Vuitton Australia’s customer center service center on 1300 883 880. You will be asked to provide a series of detail including your payment details.
Payment can only be made by Visa, MasterCard, American Express, and Diners Club. Only card issued in Australia will be accepted for payment. Your bank will be approached for authorization.
What are the delivery times and cost?
Delivery will be handled by DHL Australia and relevant 3rd parties for regional destinations.
Delivery charge depends on the order value. All orders are charged AU$20 while same day delivery costs AU$40 (only available in Sydney). Order value is before any shipping charge or sales tax. Estimated time of arrival (ETA) can vary from next business day delivery to 5 business days. Please ask for an estimation of ETA when making your order.
Delivery times are NOT GUARANTEED, not withstanding additional charges, but Louis Vuitton’s best approximation will vary with specific requests such as hot stamping an item. Louis Vuitton Australia only ships to a valid address in Australia.
Shipments and deliveries can occur only on weedays. Signature required: Due to the high value of the products there will be a signature requred on all shipments.
Orders will not be shipped to Post Office Boxes. All orders will have to have non P.O. Box, Australian address.
Please be advised that your order will not be processed on Saturday or Sunday. Cut off time for order processing will be 3pm EST. Any order received after 3pm will be processed on the following business day.
What is the return policy for mail orders?
Items purchased from Louis Vuitton can not be refunded.
Louis Vuitton products may be exchanged with one (1) month of the original purchase date when accompanied by original sales invoice. You may be issued a credit note for your purchase, valid for one (1) year from the date issue. Hot stamped items are not exchangeable. All items must be in perfect saleable condition.
To exchange a Louis Vuitton product, please follow the instructions below:
– Please contact Louis Vuitton Australia’s customer service center on 1300 883 880 and notify the representative that you wish to make an exchange or return for a credit note.
-The item should be returned in its original packaging and condition.
– Original receipt for the purchse must be included for an exchange or return for a credit note.
– Please return the product to:
Louis Vuitton Australia – Mail Order Department
Level 3, 63 Castlereagh Street
Sydney, NSW, 2000
Shipping method should be determined by the customer and will be at their own cost.
You may also exchange your product at a local Louis Vuitton store. Please visit www.louisvuitton.com to locate a store in your city. Louis Vuitton will do its best to process your exchange or issue of credit note as quickly as possible, within 10 – 14 days of your request.
Image via Louis Vuitton